1 Delivery
1.1 How long will my delivery take?
Standard UK delivery - 3-5 days
Express UK delivery (available for orders placed Monday-Thursday before 2pm) - next day before 1pm
European delivery - 5-7 days
Worldwide delivery - 7-10 days
1.2 Where can I find my tracking information?
All shipments are made through Royal Mail. You can check your delivery status by visiting their Track and Trace page. You can find your tracking information in your dispatch email.
1.3 Why isn’t my tracking number working?
Sometimes tracking numbers can take a few hours before they start to show the progress of your parcel's journey to reach you. If you have just received your tracking link, please wait a few hours before trying the link again.
1.4 Will I be charged duty and taxes for my order?
For orders outside Europe, you may be charged duty and taxes on receipt of the goods. Please contact your local customs office for an estimate of the charges.
2 Payment
2.1 Why did my voucher code not work?
Please check that the code you are using is still valid and not out of date.
If your voucher code still doesn’t work, please contact us at [email protected] or call us on 01706 215495 and we will be really happy to assist you.
2.2 What payment methods do you accept?
We accept payments from Master Card Credit & Debit, Visa Credit & Debit & Apple Pay.
2.3 The item I bought is now in the sale, can I get a refund?
Unfortunately, we will not refund the difference should you purchase an item prior to a sale.
3 Returns
3.1 How can I return items?
You can find all of our information on how to return your item(s) to us HERE
3.2 How long do I have to return my order*?
You can return your item/s for a refund within 14-days of receipt. Items returned must be in their original condition with original swing tags intact. Items must be unworn and unwashed. Shoes must be tried on indoors and be returned in their original box. All goods will be inspected upon return and any item in unsuitable condition will be sent back to you. *Please note that for hygiene reasons all earrings are non-returnable.
You can find more information on the delivery & return of your order(s) HERE
3.3 I’ve sent my item back, when can I expect my refund?
Once your return order arrives in the safe hands of our customer service team, we aim to refund your item within 5 working days, but please allow for some delays around busy periods or bank holidays. UK customers using Royal Mail, please note that it can take up to 5 working days to deliver your package. International customers should check with their chosen carrier in order to obtain an estimated delivery time frame.
3.4 Can I exchange my item?
We are happy to exchange an item for different size/ style etc (if in stock) upon request. You will not be charged postage in the UK for an exchanged item(s). All exchanges must be made within the 14-day period. Please indicate on your invoice when returning an item(s) that you will like an exchange. Exchanges are limited to stock availability.
3.5 My item is faulty, what should I do?
We're sorry to hear that you have received a faulty item. Please send us a message at [email protected], the name/product code of the item and any additional details so we can solve the problem as quickly as possible.
3.6 Can I check if you have received my return?
Yes. Please contact us on [email protected] or telephone us on 00 44 (0) 1706 215495
4 Orders
4.1 Can I cancel my order?
We endeavour to provide the best customer service possible. Should a problem arise we will make every effort to resolve the issue. However should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us. If you decide to cancel an order after the products have been dispatched, we may charge you for the carriage of those products. We advise you to check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.
4.2 Can I add an item to my order?
We will certainly try and add any additional items to your order if you let us know as soon as possible subject to stock availability. It will not be possible to add items to an order that has already been shipped. Please contact us at [email protected] or on 00 44 (0) 1706 215495
4.3 Do I need to set up an account to place an order?
No, you can shop at Sunday Best without creating an account. However, register with us and you will be able to move through the checkout process faster, store multiple delivery addresses, view and track your orders, save items in your Wishlist and much more. To create an account, simply click on Account at the top of the page.
You can also collect loyalty points on qualifying orders if you have an account with us.
4.4 The product I am interested in isn’t available in my size, will you be getting it back in stock?
We will try to get back in stock any products that sell out too quickly. If you would like to check whether this is the case with the product you are interested in, email us at [email protected]
