Sunday Best

Frequently Asked Questions

If your still have any queries please email us customerservice@sundaybestonline.co.uk 
or call us on 01706 215495

Delivery

Where can I find my tracking information?
All shipments are made through Royal Mail. You can check your delivery status by visiting their Track and Trace page. You can find your tracking information in your dispatch email.

Why isn’t my tracking number working?
Sometimes tracking numbers can take up to 36 hours before they start working. If you have just received your tracking link, please wait a few hours before trying the link again.

How long will my delivery take?
For UK orders: Standard delivery  3-5 days via Royal Mail. We will always try to deliver your package as quickly as possible but times may vary due to difficult weather conditions or busy shopping periods.   

Will I be charged duty and taxes for my order?
For orders outside Europe, you may be charged duty and taxes on receipt of the goods. Please contact your local customs office for an estimate of the charges.

Orders

Can I cancel my order?
We endeavour to provide the best customer service possible. Should a problem arise we will make every effort to resolve the issue. However should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us. If you decide to cancel an order after the products have been dispatched, we may charge you for the carriage of those products. We advise you to check the status of the order before you request cancellation. Any charges will be communicated to you before we confirm the cancellation.

Can I add an item to my order?
We will certainly try and add any additional items to your order if you let us know as soon as possible subject to stock availability. It will not be possible to add items to an order that has already been shipped. Please contact us at customerservice@sundaybestonline.co.uk or on      00 44 (0) 1706 215495

Do I need to set up an account to place an order?
No, you can shop at Sunday Best without creating an account. However, register with us and you will be able to move through the checkout process faster, store multiple delivery addresses, view and track your orders, save items in your Wishlist and much more. To create an account, simply click on Account at the top of the page.

The product I am interested in isn’t available in my size, will you be getting it back in stock?                      We will try to get back in stock any products that sell out too quickly. If you would like to check whether this is the case with the product you are interested in, email us at customerservice@sundaybestonline.co.uk

Payment

Why did my voucher code not work?

Please check that the code you are using is still valid and not out of date. If your voucher code still doesn’t work, please contact us at customerservice@sundaybestonline.co.uk

Can I use more than one voucher code?
We're sorry but our voucher codes cannot be used in conjunction with any other offer or gift card.

What payment methods do you accept?
We accept payments from Master Card -Credit & Debit. Visa,- Credit & Debit.

The item I bought is now in the sale, can I get a refund?
Unfortunately, we will not refund the difference should you purchase an item prior to a sale.

Returns

How long do I have to return my order*?
You can return your item/s for a refund within 14-days of receipt. Items returned must be in their original condition with original swing tags intact. Items must be unworn and unwashed. Shoes must be tried on indoors and be returned in their original box. All goods will be inspected upon return and any item in unsuitable condition will be sent back to you. *Please note that for hygiene reasons all earrings are non-returnable.

How can I return items?
Simply address them to WEB RETURNS At the following address: SUNDAY BEST Victoria Jubilee Buildings Bank Street Rawtenstall Lancashire United Kingdom BB4 8DY Please note that goods being sent back are the responsibility of the customer until they reach our warehouse. We will refund your order on receipt of the goods. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of postage.

I’ve sent my item back, when can I expect my refund?
Once your return order arrives in the safe hands of our customer service team, we aim to refund your item within 5 working days, but please allow for some delays around busy periods or bank holidays. UK customers using Royal Mail, please note that it can take up to 5 working days to deliver your package. International customers should check with their chosen carrier in order to obtain an estimated delivery time frame.

Can I exchange my item?
We are happy to exchange an item for different size/ style etc (if in stock) upon request. You will not be charged postage in the UK for an exchanged item(s). All exchanges must be made within the 14-day period. Please indicate on your invoice when returning an item(s) that you will like an exchange. Exchanges are limited to stock availability.

My item is faulty, what should I do?
We're sorry to hear that you have received a faulty item. Please send us a message at customerservice@sundaybestonline.co.uk, the name/product code of the item and any additional details so we can solve the problem as quickly as possible.

Can I check if you have received my return?
Yes. Please contact us on customerservice@sundaybestonline.co.uk or telephone us on            00 44 (0) 1706 215495